General terms & conditions

Please read these "Terms and Conditions” carefully before using this website. By ticking the button "I have read and agree to the general terms & conditions”, you declare that you agree to these conditions and accept them unconditionally and without restrictions. In the event that you DO NOT ACCEPT the General Terms & Conditions, please DO NOT USE this e-commerce platform to make purchases.
This document contains General Terms, according to which "Neyso" Ltd. provides services to its Customers through the online store www.neyso.eu. These terms are binding on all Customers. Customers are considered notified and express their agreement with the same before making the request to purchase goods from the electronic store. By accepting these General Terms and Conditions, Customers also give their express consent to conclude a contract at a distance within the meaning of the applicable legislation (including Directive 1997/7/EC and the Bulgarian Consumer Protection Act).
These General Terms and Conditions apply equally to registered and unregistered users and constitute a legally binding agreement between the Users and the Seller and which is governed by the legislation in force in the European Union. Use of the Website shall be deemed to be the User's agreement to these Terms of Use. The relationship between the parties is governed exclusively and only by these General Terms and Conditions, the Privacy Policy and other written terms created and published by the Seller on the website, which are an integral part of the General Terms and Conditions. 
Complaints, praise and feedback can be sent to info@neyso.boutique 

 

DEFINITIONS

 

  • "Seller"/"Seller Company" - "Neyso" Ltd.
  • "Supplier" / "Provider” - when "Supplier" is mentioned in the general conditions, the company "Neyso" Ltd. is meant. All other types of suppliers will be referred to as “Courier".
  • "Buyer"/"Customer" - any individual or legal entity or other legal entity, whether registered on the site with a user profile or not, who uses the Seller's website to conclude a purchase and sales contract.
  • "Distance Contract" (in these General Terms and Conditions may be referred to briefly as "Contract/s" or "Purchase Contract") - any contract concluded between a trader and a consumer as part of an organised system of distance sales or provision of services at a distance without the simultaneous physical presence of the trader and the consumer, through the exclusive use of one or more means of distance communication until the conclusion of the contract, including at the time of conclusion of the contract (Art. 45 From the Consumer Protection Act). These general terms and conditions are an integral part of the contract/distance contract.
  • "Electronic commerce platform" or "Platform" for short, as well as "Website" or "Site" for short - a virtual platform for the sale of goods located at the domain: https:/neyso.eu owned by "Neyso" Ltd.
  • "User" - any individual who acquires goods or uses services that are not intended for the performance of a commercial or professional activity, and any individual who, as a party to a contract, acts outside the scope of his commercial or professional activity. Both registered and non-registered users of the Platform are considered users.
  • By placing an order from the site, the User declares that he is an adult (over 18 years old) and that he has the appropriate degree of legal capacity to enter into transactions, respectively - that he is a minor and has received prior consent from his parent or other legal representative, to conclude the relevant transaction.
  • "User Profile" or "Profile" – a section of the platform, formed by an email address and a password, which allows the Customer to send an Order and which contains information about the Customer and the history of some of his actions on the platform (orders, tax invoices and etc.). The customer is responsible for ensuring that all information entered into the account is true, complete and up-to-date.
  • "Wishlist" - a section in the account that allows the Customer to create his own lists of goods and services that he wishes to monitor in connection with possible purchases by using the service offered by the Seller for monitoring goods and services by receiving commercial messages from him.
  • "Cart" - a section in the account that allows the Customer to add goods or services that he wishes to buy at the time of their addition or at a later stage. In the event that the goods and services have not been purchased at the time of their addition by placing an order, the Customer will benefit from the Seller's service for tracking the goods and services by receiving commercial messages from the latter.
  • "Order" - an electronic document representing a form of communication between "Neyso" Ltd. and the Client, through which the Client declares to "Neyso" Ltd., through the platform, his intention to purchase goods from the platform.
  • "Good(s)"/"Service(s)" – any product or service on the platform, including products and services selected by the Customer in the order, which are provided by the Seller as a result of a Contract concluded through the platform.
  • "Campaign"/"Promotion" - any advertising message aimed at promoting the platform, the NEYSO brand, or certain goods or services that are available in limited quantities, unless the commercial message expressly mentions the opposite, for a certain period of time, specified by the Seller.
  • "Content" - all the information on the www.neyso.eu platform that is accessible through an Internet connection.
  • "Specifications" - all characteristics and/or descriptions of the goods as set out in their description.
  • "Special conditions" - are clauses of a contract between the Seller and the Buyer or contracts reflected in the Seller's invoice, containing deviations from these general conditions.
  • "Cookies" ("cookies") - these are text files that are saved by the Internet page on the User's hard drive and allow the recovery of information about the User, identifying him and allowing the tracking of his actions, the Internet pages he visits, the hyperlinks it uses, the information it uses and records, and more.
  • "Malicious actions" - actions violating Internet ethics or causing harm to people connected to the Internet or associated networks, sending unsolicited mail (unsolicited commercial messages, spam, junk mail), overflowing channels (flood), receiving access to resources with foreign rights and passwords, use of flaws in systems for one's own benefit or obtaining information (hack), performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays ( crack), sending or causing the installation of viruses or remote control systems, disrupting the normal work of other Internet users and associated networks, performing any actions that can be qualified as a crime or an administrative violation under Bulgarian legislation or other applicable law.

 

GENERAL TERMS 


These general terms and conditions are intended to regulate the relations between "Neyso" Ltd, VAT: BG206627990, referred to in the general terms and conditions as "Seller" or "Seller Company" and the customers referred to in these general terms and conditions as "Buyer/ and" or "User/s" of the e-commerce platform with the address www.neyso.eu, referred to in the general terms as the "Platform". The general conditions of “Neyso" Ltd. are mandatory for all Users of the Platform.
These general terms and conditions can be changed by "Neyso" Ltd. at any time. The Seller will notify all registered Users of the Platform in an appropriate manner within 7 days of the occurrence of this circumstance. The parties agree that any addition and amendment to these general terms and conditions will be effective against the User after the Seller has expressly notified him and if the User does not state within the one-month period of receipt of the notification that he rejects them. The User agrees that all statements of the Seller in connection with the amendment of these general conditions will be sent to the e-mail address specified by the User during registration. The User agrees that e-mails sent pursuant to this clause do not need to be signed with an electronic signature in order to be effective against him. The seller publishes these general terms and conditions at www.neyso.eu, together with all additions and amendments to them.
In any case of a change to the general conditions, "Neyso" Ltd. will inform the Users about this through an update on the Platform. 
It is the duty of the Buyer/User to familiarise himself with the current terms of use of the site and the current General Terms and Conditions, as they are binding on him. The changes in the General Terms and Conditions do not affect the relations between the Buyer and "Neyso" Ltd., which arose in connection with contracts validly concluded before the changes to the General Terms and Conditions.
The Platform may contain links to other sites. "Neyso" Ltd. is not responsible for websites that it does not manage, as well as for other information contained in them.
By accepting the general conditions, the User declares and guarantees that he has reached the age of 18 respectively - that he is a minor and has received prior consent from his parent or other legal representative to conclude the relevant transaction. Minors (under 14 years of age), under age (under 18 years of age), without the prior consent of their parents or other legal representative, as well as adults who have reached 18 years of age but do not have the necessary degree of legal capacity, do not have the right to use the e-commerce platform to enter into contracts for the purchase of goods. In the event that the Seller determines that a User does not meet the described conditions, his Profile may be deleted from the Platform without warning. 
www.neyso.eu is an e-commerce website on the territory of the European Union, the publication of which has the meaning of a public invitation to conclude a contract for the purchase of goods from "Neyso" Ltd. The contract with the Customer is concluded by sending an offer by the Customer in the form of a purchase request made through www.neyso.eu (the Platform), accepted and confirmed by "Neyso" Ltd., by telephone or e-mail.
The object of sale is the goods offered on the website at the time of the purchase request by the Buyer, which are noted to be in stock. The goods sold through the site are described in it by type and quality.
The Seller delivers the goods and guarantees the rights of the Clients provided  by law, within the principles of good faith and the relevant consumer or commercial law criteria and conditions.
The Seller delivers the Products and guarantees the rights of the Buyers provided by law, within the principles of good faith and the relevant consumer or commercial law criteria and conditions.
Buyers enter into a contract for the purchase and sale of the Goods offered on the www.neyso.eu platform.
Pursuant to the Agreement concluded with the Buyer, the Seller undertakes to deliver and transfer the ownership of the Buyer to the Goods specified by the latter through the Platform.
The Buyer pays the Seller remuneration for the delivered Goods, according to the conditions set out in the Platform and these general terms and conditions. The remuneration is in the amount of the price announced by the Seller at the address of the Platform on the Internet: www.neyso.eu.
The Seller delivers the Goods requested by the Buyers within the terms and under the conditions set by the Seller at the address of the Platform on the Internet: www.neyso.eu and according to these general terms and conditions.
The price for delivery is determined separately from the price of the Goods. The prices for delivery, postage and additional costs for transporting the Goods depend on the tariffs of the companies providing them. The Seller takes all necessary care to keep the information on the Platform up to date about these costs. By accepting these general terms and conditions, Buyers (Users) agree that in the event of additional costs that are not described in the Platform and for which the Seller Company is not responsible (e.g. it was not promptly notified of their change), these costs are borne by the Buyers (Users). Such costs would be, for example, a higher cost of the courier or postal service, etc.
The parties agree that all statements between them, in connection with the conclusion and execution of the Agreement, can be made electronically and through electronic statements - the statement on the conclusion of the agreement and the confirmation of its receipt are considered received when their addresses have ability to access them.
It is assumed that the electronic statements made by the Users of the Platform were made by the individuals indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.
When registering, the User undertakes to provide correct and up-to-date data. The user promptly updates the data specified in his registration in case of change.


 GENERAL INFORMATION

 

 Information provided in accordance with the requirements of the Law on Electronic Commerce and the Law on Consumer Protection, operating on the territory of the Republic of Bulgaria, part of the EU, on the territory of which the headquarters and the address of management of the company are located :
1. Name of the Seller/Supplier: "Neyso" Ltd., represented by the manager Sofiya Atanasova Neykova;
2. Headquarters and address of management: Republic of Bulgaria, reg. Plovdiv, municipality Asenovgrad, town of Asenovgrad, General Dandevil St. No. 30, 3rd floor, VAT number: BG206627990.
3. Address for exercising the activity: Republic of Bulgaria, reg. Plovdiv, municipality Asenovgrad, town of Asenovgrad, General Dandevil St. No. 30, 3rd floor, UIC 206627990.
4. Correspondence address: Republic of Bulgaria, reg. Plovdiv, municipality Asenovgrad, town of Asenovgrad, 30 "General Dandevil" St., 3rd floor, UIC 206627990, phone: +359896703343, e-mail: info@neyso.boutique;

5. Supervisory authorities:
  • Commission for the Protection of Personal Data - Address: Sofia, 15 "Ivan Evstatiev Geshov" St., tel. 02/91-53-515, 02/91-53-519, fax 02/91-53-525, Email: kzld@cpdp.bg, Website: www.cpdp.bg
  •  Commission for Consumer Protection - Address: 1000 Sofia, Slaveykov Square #4A, floors 3, 4 and 6, phone: 02 / 980 25 24, fax: 02 / 988 42 18, hotline: 0700 111 22, Email: info@kzp.bg, Website: www.kzp.bg
  • Commission for the Protection of Competition - Address: Sofia 1000, 18 Vitosha Blvd., Phone: (02) 935 61 13, Fax: (02) 980 73 15, Email: cpcadmin@cpc.bg, Website: www.cpc.bg

    INFORMATION ABOUT THE GOODS AND SERVICES OFFERED

     

    • Main characteristics of the offered goods and/or services: the characteristics of the offered goods are indicated on the presentation page of each product.
    • Price of the goods or services (including all taxes and fees): the price of the goods offered is indicated under each specific item. The price is indicated in euros with VAT included.
    • The prices and descriptions of the Products may be changed at any time by the Seller. 
    • All Products, including those on promotion/discount, are sold and delivered while stocks last, even if not expressly stated on the Platform.
    • Period for which the offer or price made remains valid: the prices indicated in this e-shop at the time of submission of the request are binding for both parties.
    • The Seller reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. If there is no stock of the requested product, within the working week, the Seller notifies the Buyer of its depletion by sending a message to the e-mail address specified by the Buyer, or to the specified telephone number. In the event that a transfer is made to the Seller's account, the Buyer will be able to choose between a refund or cancellation of the order.
    • All goods presented on the site and/or sold in the online store have a legal guarantee for compliance of the goods with the purchase contract. If  a commercial guarantee  is provided, such guarantee does not affect consumer rights. Regardless of the commercial guarantee, the Seller is responsible for the non-compliance of the consumer goods with the sales contract. The authority for alternative dispute resolution is the conciliation commissions of the Consumer Protection Commission (under the law of the Republic of Bulgaria).

       FEATURES OF THE PLATFORM


       The Platform is an electronic commerce platform, accessible at the Internet address www.neyso.eu, through which Users have the opportunity to enter into contracts for the purchase and sale and delivery of the goods offered on the Platform, including the following:

      • Register and create a Profile to view the Platform and use the additional services to provide information;
      • To make electronic statements, in connection with the conclusion or execution of Contracts, through the Platform interface;
      • To make payments, in connection with the concluded Contracts, according to the payment methods supported by the Platform; 
      • To receive information about new goods offered by the Platform;
      • View goods, their characteristics, prices and delivery conditions;
      • To be notified of the rights arising from the law, primarily through these general conditions;
       
      The Seller publishes the following information at the address of the Platform:
       
      • Description of the main specifications and image of each product, according to the information specified by the manufacturer;
      • The sales price, including VAT, as well as a tariff for the value of postal, courier or transport costs, not included in the price of the goods, related to their delivery;
      • Information on the methods and conditions for payment, delivery and performance of the contract;
      • The User's right to withdraw from the contract and the conditions, term and manner of exercising this right, as well as the conditions under which the goods can be returned, (except for cases under the applicable law);
      • The period for which the offer made and the price remain in force;

         USER REGISTRATION

         

        • In order to register on the Platform for concluding contracts for the purchase and sale of goods, the Buyer should enter a username and password of his choice for remote access, by which he is deemed to have read and accepted these general terms and conditions.
        • The name and password for remote access are determined by the Buyer when registering online on the Platform www.neyso.eu, in accordance with the procedure specified there.
        • By filling in the data in the customer's box and pressing the "Submit" button, the Buyer/User declares that he is over 18 years of age, that he has the necessary legal capacity, respectively - that he is a minor and has received prior consent from his parent or another legal representative, to conclude the relevant transaction and is familiar with these general terms, is bound by their content and unconditionally undertakes to observe them.
        • The Seller confirms the order sent by the Buyer/User by e-mail. This creates the account of the Buyer/User and contractual relations arise between him and the Seller.
        • Before making the payment or order, the Buyer/User is obliged to provide financial and legal data. The User is obliged to periodically update the data entered in the encryption or order.

           USER REGISTRATION: USE OF THE PLATFORM


           Registration on the site is at the request of the User. No mandatory registration is required to shop on the Platform. By using the site, the User declares that he is familiar with these General Terms and Conditions, agrees with their content and undertakes to unconditionally comply with them.
          The user can at any time give consent to receive the newsletter, as well as to receive advertising messages and information about promotions by email, sms and by any electronic means. In the event that the User does not wish to receive an advertising Newsletter or notifications by electronic means, he can opt out at any time by unsubscribing personally as click the "unsubscribe" button located at the bottom right of each advertising Newsletter on the Platform or follow the instructions to unsubscribe from notifications.
          When shopping on the Platform, the User undertakes to provide correct and up-to-date data. The user guarantees that the data he provides is true, complete and accurate, and if the latter changes, he will update them within 7 days of their change.
          In the event that the User provides incorrect data or changes in the period under the previous paragraph are not reflected, the Seller has the right to terminate the contract by immediately and without notice stopping the User's maintenance and access to his account.
          Immediately before providing his data, the User should familiarise himself with the Privacy Policy, located on the site in the Legal section, and should expressly give his consent to the processing of his personal data under the conditions recorded there.
          "Neyso" Ltd. reserves the right to limit the access of any User to the realisation of an Order at its discretion, if it considers that this would be harmful to the company or any other legal entity or individual in any way. In this situation, the User has the right to contact "Neyso" Ltd. through the contact form or to info@neyso.boutique in order to be informed about the reasons that led to the implementation of the above measures. "Neyso" Ltd. is not responsible for any damages that the User has suffered or may suffer as a result of this decision, regardless of its correctness or justification.
          Communication with the Seller can be carried out through direct contact with him or at the addresses indicated on the Platform in the "Contact" section. "Neyso" Ltd. may publish advertising or promotional information about the Products for a certain period of time. All prices of Platform Products are final. The user sees the prices in euros (EUR), British pounds (GBP) or Bulgarian lev (BGN) including VAT.


          CONCLUSION OF A PURCHASE-SALE AGREEMENT


           The customer concludes a contract for the purchase and sale of the goods offered by "Neyso" Ltd. through the company's website at www.neyso.eu .These general terms and conditions are an integral part of every contract for purchase and sale. By virtue of the sales contract concluded with the Buyer, the Seller undertakes to deliver and transfer ownership of the goods ordered by him through the site to the Buyer. The Buyer pays the Seller the price of the delivered goods, according to the conditions set out on the www.neyso.eu page and these General Terms and Conditions. The Seller delivers the goods requested by the Buyer within the terms and conditions set by the Seller on the www.neyso.eu and these General Terms and Conditions.
          The contract language is English, and payments will be made in euros including VAT. The Buyer and the Seller agree that all statements between them, in connection with the conclusion and execution of the sales contract, may be made electronically and through electronic statements. The electronic statements made by the Users of the site/Buyers are considered to be made by the people indicated in the data provided by the User during registration, if the User has entered the corresponding name and password for access.
          The Seller and the Buyer enter into separate contracts for the purchase and sale of the goods requested by the Buyer, regardless of whether they are selected with one electronic request and from one list of goods for purchase. The Seller can deliver together and at the same time the goods ordered with the separate sales contracts. The rights of the Buyer, in relation to the delivered goods, are exercised separately for each contract of sale. The exercise of rights, in relation to delivered goods, does not affect and has no effect in relation to contracts for the purchase and sale of other goods. In the event that the Buyer has the status of a consumer within the meaning of the Law on Consumer Protection (RB Bulgaria), the exercise of the right of withdrawal from the contract for the purchase and sale of a certain product does not affect the contracts for the purchase and sale of the other goods delivered to the consumer.
          When exercising the rights under the sales contract, the Buyer is obliged to specify precisely and unequivocally the contract and the goods in respect of which he is exercising the rights.
          The Buyer can pay the price for the individual sales contracts at once when placing the order for the goods or upon their delivery. The purchase of goods on the e-commerce platform is available both to Buyers registered as Users and to Customers who fill in their data once during the order itself.


           USER RIGHTS AND OBLIGATIONS


           The user has the right:

          • To view, order and receive the goods from the Platform under the terms and conditions specified in these General Terms and Conditions;
          • To be informed about the status of his Order;
          • Has the right to access the Platform, subject to the conditions and requirements for access, except in the event of circumstances beyond the Seller's control, namely in cases of force majeure, random events, problems in the global Internet network;
          • To access and correct his/her personal data;
          • On delivery of the requested good/goods to the specified delivery address;
          • Request deletion of his/her account at any time. In this case, the deletion takes place only after the fulfilment of all validly submitted requests and corresponding payment of the due price and delivery costs;
          • To refuse to receive the goods requested by him/her for purchase in compliance with the legal requirements of the applicable law 
          • The user has the right, within 14 days from the date of acceptance of the goods, to unconditionally withdraw from the distance contract, without giving a reason, without owing compensation or penalty. When the User wants to withdraw from the contract, he informs the Seller of his decision before the expiration of the specified 14-day period. It is assumed that the user has exercised his right to withdraw from the contract if he has requested it within 14 days from the date of acceptance of the goods by contacting "Neyso" Ltd by e-mail: info@neyso.boutique.

          The Buyer undertakes to store the Products received from the Seller, their quality and safety within the above-mentioned 14-day period.
          The burden of proof for exercising the right to withdraw from the distance contract or the off-premises contract is borne by the User.
          Exercising the right of withdrawal terminates the obligations of the parties to perform the distance contract.
          The user does not have the right to withdraw from the distance contract for the supply of goods or services, the price of which depends on the fluctuations of the financial market, which cannot be controlled by the trader and which may occur during the period for exercising the right of withdrawal; for the delivery of goods made to the order of the user or according to his individual requirements; for the delivery of goods which, due to their nature, may deteriorate in quality or have a short shelf life; for the delivery of sealed goods which have been unsealed after their delivery and cannot be returned for hygiene or health protection reasons.
          Within a period of up to 14 days from the date on which it was notified of the decision of the User to withdraw from the contract, the Seller shall refund the full sum paid by the User for the goods including the delivery charges (excluding additional shipping charges, other than the cheapest standard shipping method). For orders made on the territory of the European Union, the amounts paid are refunded by bank transfer. In this way, the Supplier returns the amounts due within 14 days if the User has left a correct bank account/account number.
          In the contract of sale, where the Seller has not offered to collect the goods himself, he may withhold payment of the amounts to the User until he receives the goods or until the User provides proof that he has sent the goods back.
          When the User exercises his right to withdraw from the contract and when the Seller has not offered to collect the goods himself, the User must send or hand over the goods back to the Seller or a person authorised by him without undue delay and no later than 14 days from the date on which the User notified the Seller of his decision to withdraw from the contract.
          The e-commerce platform informs its Customers that the costs of returning the goods are always paid by the Users. The user is only responsible for the diminished value of the goods caused by testing them other than what is necessary to establish their nature, characteristics and proper functioning. Returned goods must be in undamaged commercial condition, unused (the goods have not been worn, washed, ironed, torn), clean, free of off-odours (such as creams, perfumes or cigarette smoke), with tags. The goods should be protected from damage during transport and sent to the address of the Seller. Shipments with returned goods that were damaged during transportation due to improper packaging will be returned to the customer at his expense. The shipment must be accompanied by: a goods receipt and a cancellation form. In the event that the User returns a product, this can be done with a courier company of his choice, with the exception of Bulgarian Post. On-site returns of shipments, personally by customers, to the specified address of the Seller are not accepted. Only shipments sent by courier are accepted.


          Defective/Faulty Goods


           A  complaint can be filed when the purchased goods do not correspond to what was agreed between the parties to the sales contract. The discrepancy in what was agreed between the parties can be expressed in:

          • manufacturing defects of the goods;
          • detected missing parts of the goods;
          • the wrong product, different from the one ordered, was sent;
          • discrepancy with the declared size and/or colour - goods sent in a different size and/or a different colour than the one ordered;
          The complaint can be submitted to the Seller at the indicated email address: info@neyso.boutique. Before the User exercises his right of complaint and sends the relevant product/goods to the Seller, he should first contact a Company Representative. When presenting the complaint, the User can claim a refund of the amount paid. 
          When presenting the complaint, the Customer must also attach the documents on which the claim is based:
          • receipt or invoice;
          • protocols, acts or other documents establishing the non-compliance of the goods or services with the agreed;
          • other documents establishing the claim by basis and amount.

          In the case of defects in the purchased goods, Neyso Ltd. abides by all statutory guarantee regulations. For purchases by Consumers within the EU, the Sellers are liable for any lack of conformity which becomes apparent within 2 years of delivery.  A Customer who has the status of a Consumer within the meaning of the Law on Consumer Protection (Bulgaria) may file a complaint within the terms specified in the Law on Consumer Protection (Bulgaria). 
          For a Customer who does not have the status of a Consumer, the terms specified in the Law on Obligations and Contracts (for customers in Bulgaria) and/or applicable contract law are applicable.
          The goods subject to a complaint must be in an undamaged commercial appearance, unused (the goods have not been worn, washed, ironed, torn), clean, without side odours (such as creams, perfumes or cigarette smoke), with tags. The goods should be protected from damage during transport and sent to the address of the Seller. The shipment must be accompanied by: a goods receipt and a Form for exercising the right of complaint. The specified form can be downloaded here.

          ! Please note that the return of goods is always paid by the User, except in the case of a claim for a defective product or wrongly sent product.


          For the return to be at the Seller's expense, the User must contact his representative by email: info@neyso.boutique.
          In the event that the User wishes to return a product, this can be done with a courier company of his choice. On-site returns of shipments, personally by customers, to the specified address of the Seller are not accepted. Only shipments sent by courier are accepted. After receiving the returned goods, the User will be informed by email about the arrival of the returned shipment. When returning a product, the amount due is refunded within 14 days (in case the complaint for a defect -  if the complaint has been confirmed). Goods whose return or complaint cannot be accepted by the Seller due to failure to meet the above conditions will be sent back to the User at his expense. Hosiery, underwear, swimwear and jewellery are not subject to return or complaint.

           

          The user has an obligation:

          • Provide an accurate and valid telephone, delivery address and email address for correspondence;
          • Pay the price of his or her Order according to the method announced on the website;
          • To pay the costs of delivery, except in cases where the costs of delivery remain at the expense of the Seller;
          • To comply with the terms and conditions for submitting complaints and making requests for replacement of claimed goods, terms and conditions published on the e-commerce platform, and declares that he is considered bound by these terms and conditions;
          • Not to submit invalid applications or other false information.

            Each User, regardless of whether he has placed an Order or not, undertakes when using the Services:

            • not to violate and respect the rights and freedoms of citizens, according to the Constitution of the Republic of Bulgaria, the laws of the European Union and international acts to which it is a party, the rules of morality, good manners and Internet ethics when using the Services provided by the site; 
            • not to violate someone else's property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.; 
            • to immediately notify the Seller and the relevant authorities of any case of committed or detected violation when using the Services provided; 
            • not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorised remote control systems, computer codes or materials designed to interrupt, disrupt, disrupt, or limit the normal operation of computer hardware or software or telecommunications facilities, or aimed at unauthorised penetration or access to foreign resources or software; 
            • not to commit malicious acts.

            The user is fully responsible for the protection of his username and password, as well as for all actions that are carried out by him or a third party using the username and password. The User is obliged to immediately notify the Seller and the relevant supervisory authorities of any case of unauthorised access using his username and password, and whenever there is a risk of such use;


             SELLER'S RIGHTS AND OBLIGATIONS


             The seller has the right to:

            • At any time, without notifying the User, when the latter uses the Services in violation of these General Terms and Conditions, as well as at the discretion of the Seller, to terminate, suspend or change the Services provided;
            • To send to the User newsletters with advertising messages for which the User has subscribed;
            • To provide publication in the thematic headings of the site of hyperlinks to other Internet pages and resources. The e-commerce platform shall not be liable for any damages or lost profits arising from the use, access or reliability of such materials and content. The User bears full responsibility for all damages caused to the Seller and third parties as a result of using or accessing these Internet pages and resources;
            • To collect and use information about its Users. The information under the preceding article may be used by the Seller, except in case express disagreement on the part of the User.
            • Sells all goods, including those on promotion/discount while stocks last, even if this is not explicitly noted on the site;
            • Has the right to install cookies ("cookies") on Users' computers. By using this website, the user agrees to our Cookie Policy. The supplier uses "cookies" on the basis of Art. 4a of the Law on Electronic Commerce (ZET - Republic of Bulgaria). Cookies do not store any personal data through which the Platform could identify the User. Consent to the use of cookies can be revoked or modified at any time through the settings of the browser used. If you choose, you can change your browser settings and delete cookies, automatically block their placement, but this may limit the functionality of the site. Additional information is described in the Cookies and Privacy Policy section.

            The platform collects and uses the information in order to fulfil the orders on the site and the performance of the contract, as well as to improve the offered Services. All purposes for which the Seller uses the information are in accordance with the Personal Data Protection Act (Bulgaria) and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data (GDPR), as well as with good manners and Internet ethics. Additional information is described in the Personal Data section of the site;
            The Platform does not have the obligation and the objective ability and does not control the way in which the Users use the Services provided;
            In case of non-compliance by the User with the obligations in these General Terms and Conditions, the Seller has the right to immediately and without prior warning stop the access of the User and third parties to his user profile, as well as the right to compensation for all damages suffered and lost benefits that are a direct and immediate consequence of the User's failure to fulfil the above obligations. In these cases, the Seller has the right to refer the competent state authorities to establish the relevant violation;
            It is not responsible for not providing access to the store, as well as for the non-processing or untimely processing of purchase requests, in the event of circumstances beyond its control - cases of force majeure, random events, problems in the global Internet network;


            The supplier has an obligation:

            • To transfer to the User the actual ownership of the purchased goods after receipt by the Seller or its representative of the purchase price of the specific goods;
            • To deliver the goods requested for purchase on time;
            • To exercise due care in the performance of his duties;
            • To accept the complaint if it is submitted in a timely manner and is justified;
            • To guarantee its’ Users the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties except in the cases and under the conditions specified in these General Terms and Conditions in accordance with the Personal Data Protection Act (Bulgaria) and Regulation (EU) 2016/679 of the European Parliament and of Council of 27 April 2016 on the protection of natural persons in relation to the processing of personal data and on the free movement of such data (GDPR). Additional information is described in the Personal Data section.
            • To ensure that the information on the Platform is always kept true and up-to-date, but does not guarantee its reliability and completeness;
            • Guarantees the conformity of the goods with the contract of sale, according to the provisions of the Consumer Protection Legislation;
            • To take all necessary technical and organisational security measures in order to protect personal data administered by the Seller from manipulation, loss, destruction and access by unauthorised individuals pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 year on the protection of natural persons in relation to the processing of personal data and on the free movement of such data (GDPR).

             

            DELIVERY


            The goods requested for purchase are delivered with suitable packaging and transport according to its type to the delivery address specified by the User. The goods are delivered to the delivery address of the User or to a third party - a representative of the User, who accepts and confirms receipt of the same on behalf of the User. When handing over the goods, the User or the third party - a representative of the User, signs the accompanying documents serving as confirmation of the delivery of the goods.
            If there is a problem regarding a purchased product, you can contact our representative by the following email: info@neyso.boutique. If a defective product is found, the transport and other costs of turning the goods are at the expense of the Seller. Complaints for goods damaged during transport are considered only on the basis of a complaint protocol prepared in the presence of the courier.
            If an incomplete, incorrect or wrong address and/or telephone number is specified when submitting the request, it is considered invalid and the Seller is not obligated to fulfil it.
            In the event that the User is not found within the delivery period at the address specified by him or access and conditions for delivery of the goods are not provided within this period, the Seller is released from his obligation to deliver the requested goods. The user can confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, bearing all the costs of delivery. In this case, a new delivery period starts from the moment of confirmation according to the previous sentence.
             

            DELIVERY TIMES AND PRICES


             
             The user has the opportunity to receive the products purchased by him through the services of the courier companies, with which "Neyso" Ltd. and the Platform owned by him partner in the territory of the European Union. The cost of the courier service is at the expense of the User.


             PAYMENT METHODS


             The seller offers the following payment options:

            • by paying online with a debit or credit card.
            • cash on delivery (*Only for the territory of Bulgaria)

              (This is a service that provides maximum convenience and reliability for the User. Payment for an ordered product takes place at the time of delivery, i.e. when a courier visits a customer at the address specified by him and personally hands him the goods purchased from the Platform. This service also provides an opportunity to receive a payment document (invoice or receipt) upon local delivery.)

               

              TERMINATION OF AGREEMENT FOR SALE OF GOODS


               
               These General Terms and Conditions and the User's contract with the Seller are terminated in the following cases:

              • upon termination of activity by the Seller;
              • cease maintenance of the Platform;
              • by mutual agreement of the parties in writing;
              • unilaterally, with notice from each of the parties in case of non-fulfilment of the obligations of the other party;
              • in case of objective inability of one of the parties to the contract to fulfil its obligations;
              • in case of deletion of the User's registration on the Platform. In this case, the concluded but unexecuted sales contracts remain valid and enforceable;
              • in case of exercising the right of withdrawal, according to Art. 55, paragraph 1 of the Consumer Protection Act. In this case, only the contract for the delivery of the relevant ordered goods is terminated, if the right of withdrawal from the contract is applicable for the relevant category of goods;
              • in other cases provided for by law.

              Upon termination of the contract, the Seller takes actions to deactivate the user profile and delete the password for access to the same.

               

               REFUNDS


               The Seller undertakes to refund the price paid under the Contract concluded at a distance. The amount will be refunded as follows, without incurring any additional costs to the Customer, unless the bank serving it requires any fees:
              • Payments made with a debit or credit card - by refunding the account from which the payment was made;
              • Payments made by cash on delivery (for the territory of the Republic of Bulgaria) - to a bank account additionally provided by the Customer.


               TRANSFER OF OWNERSHIP


               Ownership of the Products will pass from the Seller to the Buyer upon their delivery to the Buyer, after payment by the Buyer. Delivery of the Product will be certified by the Buyer's signature on the transport document provided by the courier.

               

               SUBMISSION OF COMPLAINTS AND COMPLAINTS


               The Buyer has the right to file a complaint if the Products do not comply with these general terms and conditions. The complaint can be submitted in electronic form and must contain information about the Buyer, including an e-mail address, as well as a description of the violated conditions.
              The address for submitting a complaint in electronic form: info@neyso.boutique
              A representative of the Seller will consider duly filed complaints within 14 days of receiving them and will respond to the e-mail address specified by the Buyer.
               
               
               RESPONSIBILITY


               The Seller is not responsible for any damages suffered by the Buyer, incurred as a result of force majeure or those beyond the Seller's control.
              Neither Party shall be liable for failure to perform its contractual obligations if such failure is due to force majeure. Force majeure is an unforeseeable event beyond the control of the Parties that cannot be avoided.

               

              INFORMATION AND CONSENT

               

              The Buyer declares that he has been provided with information and is familiar with:

              • all characteristics of the Products provided by the Seller;
              • the price of the Products inclusive of all taxes and fees;
              • the method of payment and other conditions of provision of the Products;
              • the Buyer's right to reject the Products;
              • the conditions for purchasing the Products;
              • the terms and duration of the guarantee;
              • contact information for the Seller, including by phone and e-mail;
              • the technical steps of concluding the Agreement and their legal significance;
              • the technical means for identifying and correcting errors in the entry of information before the statement to conclude the Contract is made.

               

              PROTECTION OF PERSONAL DATA


               The Seller takes measures to protect the personal data of the Users, according to the Law on the Protection of Personal Data.
              The Seller accepts and publishes on its website a Privacy Policy available at: www.neyso.eu
              At any moment, the Seller has the right to require the User to identify himself and to certify the authenticity of each of the circumstances and personal data announced during registration.
               

              JURISDICTION


               This Agreement is subject to European legislation. Any disputes arising between the Seller and the Buyer will be resolved by mutual agreement or, if this is impossible, the disputes will be resolved by the competent judicial authorities on the territory of the Republic of Bulgaria, unless the Parties have agreed otherwise.

               

              ALTERNATIVE DISPUTE RESOLUTION


               Authority for alternative dispute resolution, within the meaning of Art. 181n, paragraph 1 of the Consumer Protection Law, are the conciliation commissions of the Consumer Protection Commission, with address: Sofia 1000, Slaveykov Square No. 4A, internet page: www.kzp.bg.
              In connection with Art. 181n para. 4 of the Consumer Protection Act, we inform you that in order to resolve a dispute related to an online sale, you can also use the Online Dispute Resolution Platform available at the following link:
              https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=BG
              What is said in this point applies to persons possessing the quality of Users in the sense of Art. 13, item 1 of the Additional Provisions of the Consumer Protection Act.
               

              OTHER TERMS


               All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that it is not possible to reach an agreement that satisfies the parties to the dispute, and according to Art. 181n., paragraph 4 of the Civil Code (Bulgaria), you can use the following electronic link to the Civil Code www.kzp.bg or the online platform dispute resolution (ODR platform) within the European Union: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.
              The parties declare that in case of invalidity of individual parts of these General Terms and Conditions, this will not entail the invalidity of these General Terms and Conditions, and the individual invalid clauses will be considered to be legally replaced by mandatory rules of the law.
              "Neyso" Ltd. reserves the right to amend and supplement these General Terms and Conditions at any time, and all such amendments and additions shall enter into force without the prior consent of the Users being required. Amendments and additions enter into force automatically from the moment of their publication on the Seller's website.